8mbets Privacy Policy

This Privacy Policy ("Policy") applies to the collection, processing, storage, and protection of personal information of users of the 8mbets platform. By creating an account or using the services on 8mbets, you are considered to have accepted the terms of this Policy.

This Policy is consistent with the Terms and Conditions and is considered an integral part of them. If you have any objection to any part of this Policy, please contact us before using the platform.

1 Information Collection

1.1 Information You Provide Directly

When you register on 8mbets or manage your account, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport details (for identity verification)
• Financial transaction information, such as bKash, Nagad, Rocket, and Upay account details

1.2 Automatically Collected Information

When you visit the 8mbets platform, certain information may be collected automatically through technical means:

• IP address and device information
• Browser type and operating system
• Pages visited, session duration, and click patterns
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification, fraud prevention, or compliance with applicable regulations, we may receive information about you from trusted third parties. This information is used only for the relevant purposes.

2 Purpose of Information Use

8mbets uses the collected information for the following purposes:

• Account registration and management, and identity verification
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Providing customer support and resolving complaints
• Ensuring platform security and preventing unauthorized access
• Complying with applicable regulations and legal obligations
• Improving service quality and resolving technical issues
• Communications regarding bonuses, promotions, and personalized offers (subject to your consent)

We never sell your information to third parties for advertising purposes.

3 Information Storage and Protection

3.1 Security Measures

8mbets follows industry-standard security practices to protect your personal information. Sensitive data is transmitted using SSL encryption technology and stored securely on our servers. Multiple layers of security are in place to prevent unauthorized access.

3.2 Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations thereafter. Even after an account is closed, some information may need to be kept for a defined period for legal or regulatory reasons.

3.3 Response to Data Breaches

If a data breach occurs and there is a risk of harm to your rights, we will notify you and the relevant authorities as quickly as possible.

4 Information Disclosure and Sharing

8mbets may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers to assist with activities such as payment processing, technology operations, customer support, and identity verification. These organizations are contractually obligated to keep your information secure and may use it only for the specified purposes.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, government directive, or legal process. Information may also be shared with relevant authorities to prevent fraud or illegal activity.

4.3 Business Changes

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new owner, but the terms of this Policy will continue to apply.

5 Cookies and Tracking Technologies

8mbets uses cookies and similar technologies on the platform. These generally fall into three types:

• Essential cookies: Required to maintain login sessions and for basic functionality.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Statistics collected to understand platform usage and make improvements.

You can control cookies by changing your browser settings, however disabling certain cookies may limit the functionality of the platform.

6 Your Rights

8mbets recognizes the following rights regarding your personal information:

6.1 Right to Access Information

You may request a copy of your personal information stored with us at any time. We will fulfil the request within a reasonable time.

6.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, it may not always be possible to delete all information.

6.4 Right to Restrict Processing

You may object to the use of your information for specific purposes or request that processing be restricted. For marketing communications, you may withdraw your consent at any time.

To exercise any of the above rights, contact our support team. You can also restrict your account or use the self-exclusion option under the Responsible Gaming Policy.

7 Protection of Minors

The 8mbets platform is only for individuals aged 21 or above. We do not knowingly collect any personal information from minors. If we become aware that a minor's information has been collected, we will delete that information immediately and close the associated account.

Parents and guardians are requested to take the necessary steps to ensure that their children or dependants do not use this platform.

8 International Data Transfers

Your information may be stored or processed on servers located in various countries as required to operate 8mbets' services. For such transfers, we ensure that appropriate protection of the data is maintained and that applicable data protection standards are followed.

9 Policy Changes

8mbets reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or via a notice within the platform. Continued use of the platform after a change is made will be considered acceptance of the updated Policy.

To track the history of policy changes, check the "Last updated" date at the top of the page. It is recommended that you read the full Policy after each revision.

10 Contact Us

If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

For more details, you can visit our About Us page or check our FAQ section for answers to common questions.